Sunday, April 25, 2021

Why Banks and Credit Unions Keep Blowing It Using Net Promoter Scores

Gallup skewers the way many institutions use — or misuse — NPS, often kidding themselves into a false sense of…

Read the full article at scaling.management...

Curated by Fractional Executive at https://fractionalcxo.blogspot.com

The Journey of Valuing People: My Lessons in Human Capital

I remember my first job like it was yesterday. I was a young, eager intern, thrilled to be a part of something bigger than myself. But what ...